Contact
Before you write
If an order didn't do what you expected, open its row on the Orders screen first. Every order carries a status, a timestamp and a sentence saying what happened — and for the four most common failures, that sentence already names the fix.
If you do write, send us the order's details from that row. It's the difference between a same-day answer and a conversation.
What we can and can't help with
We can help with connecting accounts, webhook setup, payload formatting, order outcomes you don't understand, billing, and anything the platform did that you can't explain.
We can't tell you what your prop firm allows. Those rules are the firm's to set and change. Check them at the source before you automate or copy trades.
We can't advise on trading. Not being coy — we're not licensed to and we won't.
Send us a message
We typically respond within 24 hours during business days.
* Routing only. Order acceptance, execution, and fill outcomes are determined by your broker, exchange, market conditions, and other factors outside our control.