Question 1

What is TransporTrades?

Accepted Answer

TransporTrades routes trade instructions from your signal source to your connected broker account. Think of it as an automation bridge between your strategy alerts and your broker. Execution and fills occur at your broker/exchange.

Question 2

Do I need coding skills?

Accepted Answer

No. You just need to format your alert message correctly. We provide templates to copy and paste.

Question 3

What trading platforms are supported?

Question 4

How do I get started?

Accepted Answer

Sign up, connect your brokerage account, create a webhook, and connect your signal source. Most users are trading within 10 minutes.

Question 5

How much does TransporTrades cost?

Question 6

Is there a free trial?

Accepted Answer

Yes, new users get a free trial period to test the platform before committing.

Question 7

Can I cancel anytime?

Accepted Answer

Yes. You can cancel your subscription at any time from your account settings. Your access continues until the end of your billing period.

Question 8

How does billing work?

Accepted Answer

We use Whop for payment processing. You can pay with credit card or other methods supported by Whop.

Question 9

How fast are orders executed?

Accepted Answer

Orders are typically sent to your trading platform within milliseconds of receiving your signal. Actual fill time depends on your platform and market conditions.

Question 10

What happens if an order fails?

Accepted Answer

Failed orders are logged with the reason (e.g., insufficient margin, invalid symbol). You can view all order history in your dashboard.

Question 11

What order types are supported?

Accepted Answer

We support market orders, limit orders, and stop orders. Check our documentation for the full list.

Question 12

Does it work with paper trading?

Accepted Answer

Yes. Both Tradovate and NinjaTrader offer paper trading accounts, and TransporTrades works with both live and paper accounts.

Question 13

Can I use multiple strategies?

Accepted Answer

Yes. You can create multiple webhooks, each with its own secret, to separate different strategies.

Question 14

How is my trading account connection secured?

Accepted Answer

We use OAuth so you authenticate directly with your broker. We do not store your broker username or password. We store encrypted OAuth tokens required to maintain connection and route instructions.

Question 15

Do you store my account password?

Accepted Answer

No. We never see or store your account password. Authentication happens directly with your trading platform using OAuth.

Question 16

Who can see my trading activity?

Accepted Answer

Access is limited to authorized TransporTrades systems and personnel on a need-to-know basis to operate, secure, and support the service, plus approved service providers and legal disclosures described in our Privacy Policy. We do not sell your trading data.

Question 17

What signal sources are supported?

Accepted Answer

Any platform that can send webhooks works with TransporTrades. TradingView (Pro, Pro+, Premium), TrendSpider, and custom scripts are all supported.

Question 18

How do I format my alerts?

Accepted Answer

Use JSON format with fields like symbol, action, and quantity. See our documentation for templates and examples.

Question 19

What if my signal source goes down?

Accepted Answer

If your signal source doesn't send an alert, we can't execute an order. We recommend having backup monitoring for critical strategies.

Question 20

Can I test my webhook without placing real orders?

Accepted Answer

Yes. Use a paper trading account or send test alerts to verify your webhook is configured correctly.

Frequently Asked Questions

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